Returns & Exchanges
RETURNS & EXCHANGES
Just notify Qualityflooring4less within 14 days from receipt of delivery if you wish to return merchandise. Please contact our Customer Service Department at 510-698-5142 to receive a Return Merchandise Authorization Number (RMA). Merchandise returned without an RMA will be refused, and unfortunately you will be charged for any return shipping fees. Return authorization numbers will only be issued up to thirty (30) days after receipt of delivery. No returns will be issued after 30 days.
Please follow the easy steps below. Most manufacturers do charge a restock fee (typically about 25 percent) and there has to be a minimum of 5 cartons for a return.
- Please e-mail sales@qualityflooring4less.com to receive a Return Merchandise Authorization (RMA) number.
- Pack the items carefully to avoid damage in transit.
- Affix the RMA provided on the outside of the return packages. Please be sure not to write on the packages themselves but just to attach the RMA number with packaging tape.
- For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or FedEx Freight). Remember you are responsible for the initial freight delivery fees to your home/business/terminal. You are also responsible for the freight delivery fees of any returned items and any restock fees depending upon the manufacturer. We are more than happy to book your return back using our negotiated rates with our top carriers.
We're sorry but accessory items (moldings, underlayment, etc.) and special mill orders are DAMAGED ITEMS When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment just follow the simple steps below. We will remedy any situation immediately! In the rare event that any materials are damaged or missing, you or whoever else is accepting your delivery on your behalf must note this on the driver’s bill of lading. If damaged or missing items are not noted on the delivery receipt, we will be unable to file a claim with the carrier. We are unable to reship or reimburse you for damaged/missing materials unless they are noted on the delivery paperwork. Keep all paperwork, packaging, and damaged merchandise, as it becomes property of the freight carrier once the claim is filed. Never refuse a delivery or fail to accept any undamaged cartons, or you will be charged for return shipping and a 25 percent handling charge. Any damage that you fail to notice at time of delivery must be reported to Qualityflooring4less within 14 days of delivery. You will only be covered for damaged cartons/merchandise that has been noted on the driver’s bill of lading. Qualityflooring4less has partnered with the very best freight carriers. Claims are extremely rare (less than one half of one percent of all orders shipped). In the event that there is an issue with your order, we will work closely with you to ensure a speedy resolution. REMEMBER YOU ARE COVERED AS LONG AS YOU HAVE NOTED ANY DAMAGED/MISSING CARTONS OR ITEMS ON THE DRIVERS BILL OF LADING AT TIME OF DELIVERY. SATISFACTION GUARANTEE Getting your flooring products should be exciting, not stressful and Qualityflooring4less wants our customers to be 100 percent happy with their flooring purchase no matter what. If anything is not up to your expectations, we want to hear about it. Please don’t hesitate to reach out at any point during the shipping/delivery process by calling us and let us work with you to make your experience the absolute best.
Your return request will be processed promptly.
* Returns are processed within 3-5 business days of receipt and refund will be in the form of payment received. Please allow up to 7 business days after the receipt of your merchandise.
* An e-mail will be sent to confirm the receipt and processing of your return request.
If you have questions about returns, please contact us by phone at 510-698-5142 or via e-mail at sales@qualityflooring4less.com
Phone: 510-698-5142
