(hereafter known as "Q4FL") strives to make sure your sale is the best retail experience. If you have any questions, donít hesitate at all to contact us at 510-698- 5142 so we can address any particular item. The following terms/conditions apply to your order.
QF4L uses the most reliable carriers in the industry to make sure your shipment arrives on time and in excellent condition. Customer satisfaction is our number one priority. Please note if any dissatisfactory experience occurs regarding your shipment, material, or service notify us immediately in order for us to address your concerns and amend the issue. Products are usually shipped out within 10-14 business days from date of order. Weekends and holidays are exempt from business days. All products are subject to availability, which may affect the delivery date. In consideration of this product availability, payment, and delivery information will be confirmed prior to completion of the order.
Our shippers are working to make the delivery process convenient and easy. Options such as lift gate services and inside delivery are available. These services must be requested when placing the order. Without prior approval, any additional services added at time of delivery will be automatically charged to your order total. Please note that refusal of delivery without prior authorization will result in a redelivery fee that will be billed to your total. Changes to delivery address after order is completed are subject to additional charges by the carrier. Address changes may not be possible after product is in transit. All address changes must be made through a QF4L representative. Do not schedule your installation until your flooring arrives. QF4L cannot be responsible for any loss occurred by delivery times/dates. All residential and business deliveries made by LTL freight carriers are curbside and may be from a 28 ft to 48 ft tractor-trailer depending on the availability of equipment at the local terminal. 99.9% of deliveries are made on time with no issue. In rare occasions if a customerís street is extremely narrow, unpaved, too steep, or the driver is concerned about safety or other shipment issues at the property or the road leading to the property is just inaccessible, the driver at his/her own discretion will deliver the shipment to the curb of the address or in rare inaccessibility cases the customer / buyer will have to make arrangements to pick up the shipment at the local freight terminal.
Please remember to inform us in advance of any special considerations of delivery. Customers whom refuse the delivery because the driver was unable to safely proceed down the road and or driveway will be charged all shipping charges to and from the address of delivery plus a 25% restocking fee for the shipment. These fees will be deducted from the original purchase price of the shipment prior to refund.
RECEIPT OF MATERIAL.
Please be sure to check all deliveries! It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage or shortages. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. QF4L will replace and/or credit any damaged items or missing material at time of delivery- but any damage or missing items MUST be noted on the bill of lading and signed by delivery driver. To provide the best in class service, FAILURE TO REPORT ANY CONCEALED DAMAGE WITHIN 24 HOURS OF DELIVERY REVOKES THE RIGHT TO ANY SHIPPING DAMAGE CLAIMS. PLEASE BE DILIGENT AND CHECK YOUR SHIPMENT FOR DAMAGE IMMEDIATELY. If the product is damaged in any way, please do not refuse the delivery. It is best to receive the product and replacement product or refund will be shipped/credited to you (discretion of the carrier). Refusing product by the customer does not recuse the customer of re-deliver, restock or return shipping costs. QF4L reserves the right to authorize a return of any freight that is found to be undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. The customer will then be responsible for all shipping charges to and from the address of delivery plus a restocking fee for the shipment. These fees will be deducted from the original purchase price of the shipment prior to refund.
Any damage or quality concerns regarding the product should be resolved prior to installation and within 24 hours of delivery. Natural color tone/variation is to be expected for all products. Occasionally tile products are subjected to slight chipping and breakage in transit and handling, as itís inherent from the factory. Any chipping or breakage that is less than 5% of the overall square footage ordered will be considered acceptable. For damage in excess of 5%, QF4L will provide compensation in the form of replacement product or partial credit to customer's account. (You are ordering products by individual carton(s) or pieces and not as a whole order or package). Check material carefully. Do not install flooring that is defective, incorrect color or size. Use constitutes acceptance. Do not discard or dispose of any uninstalled flooring that is defective or incorrect as a refund/replacement cannot be issued for any material that is not in original packaging, installed or not present. Trim/molding pieces are made by the manufacturer to match existing flooring as close as possible. Any discrepancies in color or variations will be considered a warranty claim. Decisions to return/replace will be determined by the manufacturer as all trim/moldings, adhesives and underlayments are non-refundable/non-returnable.
All products have full warranty from the manufacturer. QF4L does not manufacture floor covering products nor do we issue express or implied warranties. Once flooring is installed any issues or claims arising will be handled under the manufacturer's warranty guidelines. All warranty claims will be handled by the manufacturer according to policies set forth by the manufacturer. QF4L should be contacted first if a claim arises in material performance. QF4L cannot determine or be responsible for the outcome of warranty claims or manufacturer decisions once flooring is installed.
All sales are final, so please order carefully. If a return is approved by QF4L, merchandise (orders) purchased can be returned within 15 days of delivery but may be subject to a restocking charge (usually 25%). Note: Certain items are non-returnable, including: Adhesives, Underlayments, Trim/Molding Pieces and Custom Ordered items that are non-stocking items (made to order goods, special orders etc.), and any sale items that are labeled closeout, discontinued or obsolete are non-returnable. There is a minimum of 5 cartons required for a return. Items that a customer seeks to return more than 15 days after purchase may not be returned for credit.
Customer is solely responsible for the cost of shipping any returned product back to designated manufacturer center and only after receiving a return authorization number (RAN). Customer agrees to use only carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, unused and is in salable condition in the original undamaged packaging material. If the product has been used, damaged or altered and can not be resold as new, the return procedure will be breached and QF4L may in its sole and absolute discretion reject the entire return. Shipping, insurance and handling charges are non-refundable, unless an error occurred on our part in shipping your order and absent a verifiable warranty condition.
We treat our customers, vendors, and one another with fairness, respect and appreciation. If you change your mind before we have made commitments to our vendors, we have no issue with cancelling your order with no penalties. Please allow 7 - 10 business days after receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via email from the merchant bank when the credit has been processed.
BUYER'S ACCEPTANCE OF SELLER'S TERMS AND CONDITIONS:
Seller acknowledges and accepts Buyer's order expressly conditioned, however, upon Buyer's assent to all of the terms and conditions contained herein and no others. Objection is hereby made to any terms or conditions at variance with, different than or additional to those stated herein. Except as otherwise stated herein, no terms or conditions other than those stated herein, whether contained in Buyer's order or elsewhere that purports to vary or are different than these terms and conditions or include additional terms and conditions shall be binding on Seller. Buyer's assent to the Seller's terms and conditions of sale set forth in this document shall be conclusively established from Buyer's receipt of Seller's goods. EXCLUSION OF ALL EXPRESS AND IMPLIED WARRANTIES - ALL EXPRESS AND IMPLIED WARRANTIES OF EVERY TYPE AND KIND IN CONNECTION WITH THIS SALE, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED IN ALL RESPECTS AND FOR ALL PURPOSES. ANY ORAL OR WRITTEN STATEMENT, INFORMATION OR ADVICE GIVEN OR MADE BY SELLER OR ANY OF ITS EMPLOYEES, AGENTS, REPRESENTATIVES OR DISTRIBUTORS: (A) SHALL NOT CONSTITUTE A SELLER REPRESENTATION OR WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY HEREUNDER; AND (B) SHALL NOT BE RELIED UPON BY BUYER OR ANY OTHER PERSON.
Buyer acknowledges that it fully understands that the Seller is not liable or responsible for the content, accuracy or manner of preparation of any third party certification or report, if supplied, or any of the general trade information. Seller attempts to be as accurate as possible. However, company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. We have also made every effort to display as accurately as possible the colors and finishes of products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color or finish will be accurate. Buyer affirmatively states that Seller did not make any representation, warranty or promise as to the content, accuracy or manner of preparation of any third party certification or report, if supplied, of any of the general trade information in connection with this transaction or otherwise and that Buyer did not rely on any such representation, warranty or promise made by the Seller in entering into this transaction.
Seller shall be excused for any failure to perform due to acts of God, war, riot, terrorism, embargoes, fire, explosion, strike or other differences with workmen, shortages, delay in transportation, breakdown or accident, actions taken to comply with any law or regulation, or any other cause, without limitation, beyond Seller's exclusive control in the reasonable operation of its business. Seller will use its reasonable efforts to meet all delivery and shipping dates but all such dates constitute good faith estimates only. Accordingly, time is NOT of the essence with respect to any such estimated shipping or delivery dates and Seller shall not be liable or responsible for failure to meet any specific shipping or delivery date.
This agreement constitutes the entire understanding between the parties with respect to the subject matter hereof, superseding all negotiations, prior discussions and preliminary agreements, if any. A copy or facsimile copy of this agreement is as valid and enforceable as the original. Buyer did not rely on any promises or representations made by the Seller or any third party as an inducement to enter into this agreement. This agreement may not be amended, altered, or changed in any way.
Any lawsuit, whether based on contract, tort or any other legal theory of recovery arising from any claim or cause whatsoever directly or indirectly relating to or arising out of this transaction must be commenced within one year from when the Seller gave possession of the goods to Buyer or Buyer's designatee and any lawsuit must be commenced and maintained in the applicable federal or state court located in Maricopa County, State of Arizona and the parties irrevocably consent and submit to the personal jurisdiction of said courts and agree not to challenge or assert any defense to the jurisdiction of said courts, including, without limitation, forum non conveniens. If Buyer commences any such action in a court other than any of said courts, Buyer shall pay all of Seller's cost and expense, including reasonable attorneys' fees and court costs,to move such action to the appropriately venued court. The rights and obligations of the parties here under shall not be governed by the provisions of the 1980 United Nations Convention on Contracts for the International Sale of Goods, but shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to the conflict of laws principles thereof. As a condition precedent to any such lawsuit by Buyer, Buyer must give written notice, via certified mail, to the Seller of Buyer's claim. Such written notice must be sent no later than 21 days after the Buyer knew or should have known of its claim and such notice specify, in detail, the nature of Buyer's claim. This timely notice will permit Seller to investigate the claim and to determine the appropriate remedy. In addition to the foregoing, Buyer shall be liable for all of Seller's collection costs, (including reasonable attorneys' fees and costs) for Seller's efforts in attempt to collect amounts due hereunder. Payment is due in full before flooring is delivered. Any amounts owed to QF4L shall be assessed a late fee of 1.5% per month or the maximum allowed by law.
NON-WAIVER BY SELLER:
No waiver of any term, provision or other condition of this agreement by the Seller, whether by conduct or otherwise, in any one or more instances,shall be deemed to be or be construed as a further or continuing waiver of any such term, provision or condition or as a waiver of any other term, provision or condition of this agreement.